Returns & Exchanges
Due to the limited-edition nature of our monthly pre-orders, we can only accept returns on unused, unopened products within 14 days of delivery. Please note that shipping costs are non-refundable and certain items may be final sale.
Initiate Your Request
Contact our customer support team with your order number and a brief explanation of why you wish to return your items.
Prepare Your Package
Securely pack the unused beauty products in their original packaging to ensure they are not damaged during transit back to our facility.
Ship the Item
Affix the provided return label or use a trackable shipping service to send your package back to the address provided by our team.
Receive Your Refund
Once we inspect the returned items and confirm they are in original condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing